DropsuiteEMEA - Authentication Failures Affecting Tenant Credentials – Incident details

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Authentication Failures Affecting Tenant Credentials

ResolvedDegraded performance2 hours 55 minutes
  • ResolvedUTC

    Root Cause
    The issue was triggered by the expiration of the application secret used in the London region, which disrupted authentication services for some organizations.

    Resolution
    We generated a new application secret and applied the update in the London region. Authentication services have been refreshed for all affected organizations, and normal functionality has been fully restored.

    We sincerely apologize for the disruption and are implementing preventive measures to avoid similar occurrences in the future.

  • IdentifiedUTC

    We have identified the issue and are currently working towards a resolution.

  • InvestigatingUTC
    We have identified an issue affecting authentication for organizations, where tenant credentials are failing to authenticate and re-authentication attempts are also unsuccessful. Our engineering team is actively investigating this issue with high priority to determine the root cause and implement a resolution. We will provide updates as more information becomes available.