Notice history

Oct 2023

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No notices reported this month

Resolved
August 07, 2025 at 12:45 PM
Resolved
August 07, 2025 at 12:45 PM
Root Cause
The issue was triggered by the expiration of the application secret used in the London region, which disrupted authentication services for some organizations.
Resolution
We generated a new application secret and applied the update in the London region. Authentication services have been refreshed for all affected organizations, and normal functionality has been fully restored.
We sincerely apologize for the disruption and are implementing preventive measures to avoid similar occurrences in the future.
Identified
August 07, 2025 at 10:52 AM
Identified
August 07, 2025 at 10:52 AM
We have identified the issue and are currently working towards a resolution.
Investigating
August 07, 2025 at 9:50 AM
Investigating
August 07, 2025 at 9:50 AM
We have identified an issue affecting authentication for organizations, where tenant credentials are failing to authenticate and re-authentication attempts are also unsuccessful. Our engineering team is actively investigating this issue with high priority to determine the root cause and implement a resolution. We will provide updates as more information becomes available.

Completed
July 04, 2025 at 5:00 AM
Completed
July 04, 2025 at 5:00 AM
Maintenance has completed successfully
In progress
July 04, 2025 at 2:00 AM
In progress
July 04, 2025 at 2:00 AM
Maintenance is now in progress
Planned
July 04, 2025 at 2:00 AM
Planned
July 04, 2025 at 2:00 AM
We are planning a scheduled database maintenance for OneDrive and GDrive.
During this time, the following components will be unavailable:
- Backup
- Restore
- Download

Jul 2025 to Sep 2025

DropsuiteEMEA - Notice history